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Wide Format Service & Repairs FAQ

Frequently Asked Questions

What is a wide format printer, and how does it differ from a standard printer?

A wide format printer, also known as a large format printer, is a type of printer that can handle printing on large paper or other media formats, typically ranging from 18 inches to 100 inches wide. These printers are commonly used for printing banners, posters, architectural drawings, maps, and other large graphics or documents that cannot be accommodated by standard printers.

In summary, a wide format printer is specifically designed to handle larger paper sizes and specialized printing tasks, making it suitable for applications that demand high-quality, large-scale prints. Standard printers, on the other hand, are more versatile for everyday printing needs on standard-sized paper.

Why should I consider professional servicing and repair for my wide format printer?

Investing in professional servicing and repair for your wide format printer is crucial to ensure its longevity, performance, and reliability. It helps you avoid potential issues, minimize downtime, and maintain consistent, high-quality output for your printing tasks.

How often should I have my wide format printer serviced?

The frequency of servicing your wide format printer depends on several factors, including the printer model, usage patterns, and the manufacturer’s recommendations.

As a general rule of thumb, a wide format printer used in a typical print business might benefit from a professional servicing every 6 to 12 months, even if there are no apparent issues. For printers used in high-demand or specialized environments, servicing every 3 to 6 months might be more appropriate. Regular cleaning, calibration, and inspection of key components can help prevent problems and ensure the printer continues to function smoothly.

What are common issues that wide format printers face?
Print Head Problems

Print heads are essential components for wide format printers. Issues with the print head, such as missing nozzles or capping issues, can result in poor print quality or missing lines in the output.

Print Quality Issues

Wide format printers might experience print quality problems, such as blurry or faded prints, uneven ink distribution, or colour calibration issues. This can be caused by issues with the print head, ink, or settings.

Maintenance and Cleaning

Neglecting routine maintenance tasks, such as cleaning, lubrication, and replacing worn parts, can lead to various issues over time.

Firmware Updates

Not keeping the printer’s firmware up to date can result in compatibility issues with newer software or hardware.

Environmental Factors

Dust, humidity, and temperature fluctuations in the printer’s environment can affect its performance and lead to problems with print quality and mechanical components.

Do you service all brands and models of wide format printers?

We offer service and repair options for the manufacturers that we partner with, such as Roland and Mimaki. Get in touch with us today to see if we support your model.

How do I request a service or repair appointment for my wide format printer?

In order for us to best handle your service or repair request. Simply click here and fill out the service & repair quote form

What should I do if my wide format printer has a sudden malfunction or breakdown?

Don’t worry, Signmaster has you covered. Our customers benefit from a Technical Support Service. Where you can report a problem that you are experiencing  and our expert technicians will be in touch. Most cases can be solved over the phone, or via remote access but we can also visit your business for more serious issues.

Simply, click here to fill out a Technical Support Case form or for more information about Signmaster’s Technical Support please click here

What is the average turnaround time for wide format printer repairs?

We aim to get to our customers within 3 working days. This may be longer during busy periods. As printers, we understand the need for a quick response so we’ll do all we can to accommodate you.

 

Do you offer warranty or post-repair support for your services?

Whilst we don’t offer warranty directly, we can offer extended warranty packages directly with your manufacturer such as Roland and Mimaki.

We do offer stand alone service and repair options to get you back up and running as soon as possible. For more information please click here 

 

What is the cost of servicing or repairing a wide format printer?

Our service and repair options start from as little as £199+VAT. Get in touch today for a tailored quote.

Can you provide on-site servicing, or do I need to bring my printer to your location?

We offer on site service and repair options along with the option to bring your machine to our service and repair hub at our HQ.