ROLAND EXTENDED WARRANTY

Whatever your business, RolandCare have a warranty to suit your needs. With our comprehensive support packages, you can rest easy knowing your equipment and your business are protected. Our extended warranty packages preserve your investment over time and allow you to keep your product at its optimal level of productivity and efficiency. Any maintenance and repair work will be performed by Roland Certified engineers using 100% genuine Roland parts. If you would like to enquire about Roland Care Extended Warranty Cover for your machine, call us on 01948 662669 or click enquire below. All RolandCare Extended Warranties on Print and Print & Cut devices also include the following:

BRONZE

Guaranteed 4 Hour Response Time

4 hour response time from Roland DG when raised with Roland DG technical support
4 working days wait for on-site engineer visit from Roland DG, if required*
1 Service visit per year at month 9
Also includes

All parts, labour and transport costs in the UK mainland. All telephone and web support
FREE accidential head cover

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SILVER

Guaranteed 3 Hour Response Time

3 hour response time from Roland DG when raised with Roland DG technical support
2 working days wait for on-site engineer visit from Roland DG, if required*
1 Service visit per year at month 9
Also includes

All parts, labour and transport costs in the UK mainland. All telephone and web support
FREE accidential head cover

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GOLD

Guaranteed 1 Hour Response Time

1 hour response time from Roland DG when raised with Roland DG technical support
1 working days wait for on-site engineer visit from Roland DG, if required*
2 Service visit per year at month 5 and 10
Also includes

All parts, labour and transport costs in the UK mainland. All telephone and web support
FREE accidential head cover

Enquire >

PARTS COVER

All mechanical and electronic components
Chassis, covers and fittings
Printing heads and ink train (provided that Roland approved inks are used and the machine is maintained as per the user manual and Roland guidelines)
Roland external drying units
Roland take-up systems

SOFTWARE COVER

Roland supplied RIP software
Roland supplied ancillary software, including printer/cutter drivers, cutting software and colour profiles

OTHER COVER

Telephone, email and web support for software, hardware and Roland consumables
Engineer support for hardware
Free system upgrades – physical, system and software when available

Print and Print & Cut devices do not cover the following

Consumable items such as waste bottles, cutting blades, blade holders, cutter protection strips and media
Accidentally or maliciously caused physical damage
Damage to the system caused by inappropriate use. For printers this includes damage to printing heads or ink supply systems caused by inappropriate ink use
Support for non-Roland supplied products
Computer virus infections; problems caused by network configurations, including firewall/anti-virus software; environmental and power related issues
Damage to equipment caused in transit, if method of transit has not been agreed by Roland DG or an approved logistics company

* Response time starts when a Roland Technical Support Adviser qualifies an engineer is needed.

** Where available

All warranty products are provided and fulfilled by the manufacturer and not honoured by Signmaster Systems. Standard support is still available to all Signmaster customers via www.signmaster.co.uk/technical