How to Log a Technical Support Case

Want to know how to log a technical support case? Are you encountering technical issues with your wide format printer? Signmaster is here to help.

Logging a technical support case is the first step towards resolving your printer-related problems. Signmaster’s goal is to provide you with a seamless and efficient support experience. Follow the steps below to log a tech support case by filling out the form.

Step 1: Navigate to the Support Page

Visit our website and find the “Technical” Tab and on the menu under ‘Technical Support” you will find a link called ‘Form to Log a Technical Support Case’ . This will send you to Signmaster Technical Support Form.

Step 2: Complete the ‘Technical Support Form’

Once on the ‘Technical Support Form’ page, you’ll find a form in which you will need to fill in. Please ensure you fill out all the information as required as this will help our technicians in dealing with your issue.

Step 3: Submit the Form

Once you have completed the form, please then submit it and this will be sent directly to our team.

Your case will be placed into a ticketing queue. This is the fairest and most efficient way to manage the cases and our team will respond to your case as soon as possible.

Step 4: Receive Confirmation

After submitting your support request, you will receive a confirmation email with a unique case number. Keep this email for reference; it will help you track the progress of your case and communicate with our support team.

Step 5: Technical Support Team Response

Our dedicated technical support team will review your request and get in touch with you as soon as possible, within 24hrs Mon-Fri. They may request additional information or provide troubleshooting steps to help resolve your issue.

Step 6: Resolution and Follow-Up

Once your issue is resolved, you case will be closed. If you have any further questions or concerns, don’t hesitate to reach out.

To Log a Technical Support Case please click here where you can fill out the Technical Support Form

Conclusion:

Logging a Technical Support Case for your wide format printer is straightforward. It’s a process that ensures you receive the assistance you need. By following these steps and providing accurate information, you’ll be well on your way- resolving the technical issues with your wide format printer in no time. Our dedicated support team is here to help you every step of the way.

“Did you know” that you can access technical support videos via Signmaster’s YouTube channel – to visit Signmaster’s YouTube Channel click here. Here you will find videos on frequent flyers of Technical Support Cases so you might not even need to log a case