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Meet The Team

Lucy Ratcliffe

Lucy Ratcliffe

Director

Hello! I am one of the owners of Signmaster Systems, alongside my partner in crime, Samantha Kehoe. We purchased the business back in May 2017 and have been hard at it every day since. If you are a long standing customer of Signmaster (many thanks) you will have noticed a few changes since the change of management….. What with a new brand, new product range and now even new building – things have progressed well! If you are new to us, then welcome and thanks for coming on-board with us! One of the advantages Sam & I bring is that we were printers before and so understand the position you find yourself in when ink & media deliveries go wrong or the printer is down and so we continue to do everything possible to ensure our customer service is of the highest standard.

Sam Kehoe

Sam Kehoe

Director

Apart from my Mother, the rest of the world calls me Sam. I’m one of the Directors at Signmaster Systems Ltd. I am extremely excited about our new venture with Signmaster, and the direction in which we hope to take the business. My aim will be to ensure that our customers receive the best possible experience, and that we implement new ways to continue supporting our customers.

Jonathan Humphreys

Jonathan Humphreys

Finance Manager

Jonathan is the Finance Manager at Signmaster and is responsible for overseeing the financial function of the business. Jonathan brings 15 years of Accountancy experience to Signmaster, having worked in a number of Account Managerial and Auditing roles.

“Before joining the team at Signmaster I worked as a company accountant for a building contractor and prior to that I worked as an Accounts and Audit Portfolio Manager, servicing a wide range of clients from small to medium enterprises to well established businesses with a £50,000,000 turnover.

I am very excited for the future of Signmaster. I’m looking forward to studying each of the departments and reporting back on how they can improve certain aspects. I will be forecasting performance with current products and service lines but also looking at how the introduction of new products and services will effect the company.”

Jay Fleming

Jay Fleming

Hardware & Software Manager

Jay is the Hardware Manager at Signmaster Systems and has been here for almost 9 year now.

Jay manages our hardware department and has built a very successful team that pride themselves on delivering excellent service and consultation to our customers, ensuring that they find the right solution for their business.

“I have been at Signmaster for some time now and although we have always been a leading dealer, the real turning point for Signmaster was when Sam and Lucy bought the company back in 2017. It was a very exciting time and there was a real injection of energy into the company with a definite enthusiasm to elevate Signmaster to become the UK’s number one dealer of wide format and UV solutions. Investing heavily into the company to facilitate growth, head hunting specialists to amplify our teams, building a new website, re-branding, expanding our product offers and most recently building a newer larger home for Signmaster.

It’s not often that you can say that you enjoy your job, but I genuinely do and the team here at Signmaster are very much like a family unit. It’s a brilliant environment to work in and we have a fantastic culture here at HQ. Combine that with having a team that you can be proud of and you can see why I am so happy here. “

Keep an eye out on Jay and his team, as there are constantly new products and technologies coming to market. Jay and his team will always be on hand to offer you help and impartial expert advice and support.

Glen Nunkoo

Glen Nunkoo

Inks & Media Manager

Glen is the Inks & Media Manager at Signmaster and is responsible for ensuring you purchase the best consumables products for your needs. Glen has extensive knowledge in the wide-format print industry, having previously worked as Dealer/Sales Manager for Roland.

“I have been working in the printing industry for around 15 years and I joined Signmaster in February 2017. It’s a really exciting time to be at Signmaster, the future is looking bright and I’m looking forward to helping all of our customers grow their business along with us. We are introducing new products all the time including Signmaster’s new branded signmaking tools and a new range of pull-up and pop up displays.

I am always on the end of the phone to provide advice and guidance on any ink or media related questions you may have. If you would like to receive weekly special offers and product reviews from Signmaster, sign up to our newsletter here

Jo Davies

Jo Davies

Marketing Manager

Jo is the Marketing Manager at Signmaster and is responsible for all aspects of the Signmaster brand and its marketing. From social media and digital marketing to exhibitions and everything in between. Jo brings over 17 years of Marketing experience to Signmaster and has worked across a variety of industries and sectors.

“It’s a really exciting time to be a member of the Signmaster family. We have the best range of wide format printing solutions available for our customers and we constantly strive to deliver an excellent customer experience. The future is bright and I am very much looking forward to 2019!”

Matt Wright

Matt Wright

Technical Manager

Matt is the Technical Manager at Signmaster and is responsible for organising and completing printer installations and services as well as providing free telephone technical support to customers.

Matt has worked at Signmaster for 6 years and joined the team after completing a BTEC Level 3 in Engineering. During his employment at Signmaster, Matt has also completed various training including a Level 2 in Team Leadership and Management.

“The Technical team are often out visiting customers, servicing and installing machines as well giving advice and guidance so it is important that we provide a great service. With a focus of enhancing the customer experience, we have lots in store for the department over the next few months including growing out Technical Hub on YouTube with new videos and tutorials added weekly.”

James Johnson - JJ

James Johnson - JJ

Hardware and Software Sales Consultant

James (or JJ as he is known) is our new Hardware and Software Sales Consultant. He has joined us direct from serving 7 years with Roland DG within their hardware sales team. He brings with him a wealth of knowledge and experience of the wide format print industry and is passionate about finding the right hardware and software solution for all of our customers.

“I have joined Signmaster to broaden my ability to sell a full print solution to customers offering more than just a printer. I enjoy working closely with clients, finding the right technology and process to make smart return on investment choices for their business. I’ve joined Signmaster because they put the customer first and offer honest and friendly support within all areas of the company”.

Kate Neiddu

Kate Neiddu

Hardware & Software Sales

Kate works in Hardware & Software Sales, specialising in small hardware and finishing products such as heat presses, board cutters, cutter plotters, entry level solvent printers and the accompanying software. In addition to her direct sales role, Kate also works closely with the Hardware Manager, the Technical team and our suppliers to ensure the operation between sale and delivery/installation runs efficiently. Kate is responsible for raising hardware invoices, purchase orders and monitoring the customer experience from order to delivery.

“I have worked with new Signmaster owners, Lucy and Sam since 2014. I started my journey as Office Manager and became Print Room Administration Manager during the transition to Signmaster. I really enjoy a challenge so the opportunity to join the Sales team has given me the chance to develop my skills and knowledge in the wide-format industry. I have learned a lot about new products, technologies and printing processes and I’m very excited for the future of the sales team at Signmaster.”

Sam Hilton

Sam Hilton

Warehouse Manager

Sam is the Warehouse Manager at Signmaster Systems and is responsible for the smooth running of all goods in and goods out including packing and despatching orders across the UK and worldwide, stock taking and re-order reports. Sam also works closely with the Accounts and Inks and Media departments to ensure all your orders are processed and sent out correctly and works with the Engineering department to prepare printer installs.

“I have worked in Warehousing and Logistics for over 10 years prior to joining Signmaster Systems in August 2016. Thanks to the support of the Directors, I have gained a NEBOSH General certificate, an IOSH Managing Safely qualification, along with a Level 3 Diploma in Management. This has allowed me to add other aspects to my role, including; Warehouse Management, Facilities Management, Health and Safety Management and Project Management.

The company continues to go from strength to strength, and I look forward to an exciting future for Signmaster.”

Gary Roberts

Gary Roberts

Print Room Manager

Gary is the Print Room Manager at Signmaster and is responsible for the smooth running of the print room, ensuring that his skilled team complete all print jobs not only to deadlines, but to his and the company’s shared high standards. In addition to his print room role, Gary also helps customers with technical support and enjoys rolling his sleeves up to refurbish machines.

“Working at Signmaster has given me some invaluable knowledge about different print technologies and materials. We are constantly adding to our product portfolio but don’t sell anything that we wouldn’t use ourselves in the print room, so I have tried and tested and selected many different products.

The introduction of the latest innovative technologies and products such as the new Mimaki UCJV (UV print and cut) has enabled myself and the team to explore the additional capabilities of the new inks. We can now further enhance our workflow by running machines that produce instantly dry prints with no need for gassing-off!

Having such a broad selection of machines and software in the print room has given me invaluable experience and knowledge that I am able to pass on to other print service providers. Whether you are looking for technical support on your machine or advice on equipment to enhance your business, I am here to help.”

Olivia Davey

Olivia Davey

Print Technician

Olivia is the Print Room Technician at Signmaster and works alongside the Print Room Manager to print and produce high quality signage and display as a back-up service to Signmaster customers. Olivia works to deadlines ensuring all artwork passes quality control before being printed as well as maintaining the printers, stock checking and ordering materials.

Olivia began her career in 2013 at Print Monkey – the company Lucy and Sam owned before buying Signmaster.

“I started working at Print Monkey as an Apprentice in Printing and Graphic Communications after studying Business, Photography and IT at College. I always had an interest in print and decided it would be great to earn while I was learning. Since completing my Apprenticeship and working full-time in a printing environment, I have gained some invaluable experience. The move over to Signmaster has been even more beneficial as I’ve learned how to use more machines, software and my responsibilities have increased as our job roles have expanded.”

Sal Salisbury

Sal Salisbury

Business Administration (Inks & Media)

Sal is the Business Administration Apprentice in the Inks & Media department and works closely with the Inks & Media Manager and Accounts department to process orders and ensure all paperwork is ordered and filed correctly.

Before joining the Signmaster team in January, Sal studied Media and Business Studies at sixth form and on completion of his A levels, decided an Apprenticeship was the next step for him.

“I saw the position at Signmaster and applied straight away. I have always been interested in cars and thought the wrapping and decal side of the industry was really interesting. Although I have only been here for a short period of time, the team have welcomed me in and I’ve learned a lot about the industry. I have really enjoyed the sales side of the Inks & Media department and building customer relationships. In addition to my role in the Inks & Media department, I have also completed my First Aid and Fire Marshal training and I’m looking forward to more training in the future.”

Josh Hall

Josh Hall

Business Administrator (Inks & Media)

Josh is the new Business Administrator in the Inks & Media department, working closely with the Inks & Media Manager and Accounts department to process orders and ensure all paperwork is ordered and filed correctly.

He brings to the team vital hands on experience of working day to day with the materials that we sell as a team. During the last 12 months Josh has tried and tested all of the new types of media we have launched and provided valuable and constructive feedback in helping launch these products.  This experience will really help our customers to find the right solution for their application and business.

Josh has always had an interest in printing and photography. He studied photography and product design at Sixth Form and gained an A* in his EPQ Extended Qualification in Photography Portfolio. Josh first came to Signmaster on work experience after finishing Sixth Form College and proved to be a great asset to the Print Room team.

“I really enjoy working at Signmaster, the work environment is great and the people are so friendly and helpful. I have learned a lot about different types of machines and materials and I am looking forward to learning more as we introduce more products.”

Anthony Forster

Anthony Forster

Technician

Anthony is a technician in our technical team and carries out machine installations, service and repairs, customer training and technical support for all of our customers.

“Having relocated to Cheshire from Cornwall to be closer to family I decided to take the opportunity to have a career change as well. Since joining Signmaster in 2018 I have gained a good range of knowledge in the wide format industry and have under gone a variety of training and continue to learn new things all the time. The people at Signmaster make working here very enjoyable and no two days are the same.”